Pattyn & Callens
At last, an overview again.
Bank and insurance provider Pattyn & Callens has three managing directors who are regularly on the road, and one employee who works in the office. In order to provide their 3.000 customers with the best possible service, it’s crucial that they can consult experts and colleagues by phone. Over the years, they lost track of their telecom solutions. With the help of Mobistar, everything is under control again.
Peggy Pattyn
Our entire team of four can now make calls for an almost unlimited amount of time, without having to pay an extra euro. We think that the possibility of forwarding incoming calls free of charge to our mobile phones when we’re not in the office is extremely beneficial
is a successful company, which continues to grow. The office is mainly active in and around Harelbeke, but the company has customers in all Flemish provinces. There’s fantastic cross-pollination between Pattyn & Callens’ banking and insurance activities, which benefit both the customer and the company. The majority of Pattyn & Callens’ customers are private individuals, SMEs, self-employed and professional people.
The challenge
budget under control
In recent years, telephone, mobile phone, fax and Internet traffic at bank and insurance provider Pattyn & Callens evolved into something that became quite difficult to control. Peggy Pattyn explains: “There are four of us and our telecom solutions were not geared to one another. We had a number of landlines in the office, and each of us had our own mobile phone. Unfortunately, we all had different mobile phone providers. As a result, we used to spend 2.000 to 2.500 euros on telephony every two months. We thought that this was a bit much. What’s more, our accountant used to receive invoice after invoice in a format that was almost incomprehensible and thus very hard to check. But we couldn’t immediately come up with an alternative, because we didn’t have the necessary expertise, let alone time to put things in order. Until a certified Mobistar agent offered to do it for us.”
The solution
the minimum number of price formulas and lines
In consultation with Pattyn & Callens, the certified Mobistar agent sought out the best possible tariff plan. Finally, the decision was made to use one single telecom provider: Mobistar. Peggy Pattyn continues: “By grouping landlines and mobile telephony with a single provider, everything became much simpler. We now work with one customer department. We were even supplied with an extremely simple solution. We bundled all our telephone and mobile phone traffic under one formula, One Office Voice Pack. The outcome is that our telecom invoice immediately dropped by 46% in one go and the cost structure is quite transparent.” Other benefits for Pattyn & Callens are that they only receive one invoice and that they have one helpdesk for landlines and mobile telephony...
The outcome
a tailor-made cost-saving formula
Peggy Pattyn: “We finally feel that everything has been taken care of as far as telecoms are concerned. One Office Voice Pack is an affordable and transparent tariff plan, which supports our internal communication. Our entire team of four can now make calls for an almost unlimited amount of time, without having to pay an extra euro. We think that the possibility of forwarding incoming calls free of charge to our mobile phones when we’re not in the office is extremely beneficial. Availability and speed are essential in our field. Our customers can call us day and night, which is very important in the case of road accidents. I’m convinced that a lot of people are in a similar situation. In many companies the managing director, the sales or technical teams are always on the road, while they maintain close contact with home base. One Office Voice Pack is a tailor-made formula for such companies”, concludes Peggy Pattyn.
